ESG and social values – Investor Relations

We value the contribution ESG makes, both to our workforce and to the world in general. As such, we have implemented various ESG policies throughout the organisation.

Equality

We are committed to developing a workforce that represents the various communities and
customers we serve. Our personnel span multiple nationalities and languages and we embrace many cultures across our entire business. Various company divisions such as our Bills & Payments division are proud to have implemented this diverse approach, hiring employees from a variety of different groups, and making a point of facilitating female employment and promotion. In locations such as our Serbian office we have a high level of female workforce participants, including in technical roles. Our UK office adheres to regulated requirements, which include an action plan to address any gaps in recruitment such as the male female gender balance. We are seeing more female graduates attend interviews and join us.

Training opportunities

Our Learning and Development (L&D) function was transformed via the launch of an in-house e-learning platform ‘Lynx’. The Lynx platform allows the L&D team to focus on elements where interaction is imperative, such as on the job skills improvement. Support and compliance documents for Human Resources, Corporate Services and Security policies are available on the system, allowing easy access to the most current versions. In one of our UK divisions, the entire e management team has grown through the ranks, starting in junior roles and working their way up to more senior ones. In total, 82.3% of our leaders have been promoted from within the organisation. As business has grown significantly, we encourage employees to have an entrepreneurial outlook and move across business units.

Tackling inequality

Across EMEA where an employee requires redeployment or alternative work amendments due to disability or illness, it is immediately enacted by HR. As an equal opportunity employer, when we seek to fill vacancies, we actively work with disability organisations. Both in France and the Netherlands, the entire workforce in one of our facilities is composed of colleagues with disabilities. In other countries, we work with local organisations to support the employment of people with disabilities.

Responsible supply chain

Via the EMEA Diversity Policy, we added in excess of 1,000 vendors that have been included in the due Diligence Matrix.

Supplier Diversity

We believe that diverse businesses drive our economy on a local, national, and global level. Promoting an environment for businesses to thrive is important. As such, we aim to foster an inclusive procurement process that allows small and diverse businesses to participate as partners and suppliers of goods and services, to the extent permitted within each country. Our primary goal of including these suppliers in the procurement process is increased competition, which leads to lower costs and increased levels of innovation, service and product quality. By working with small and diverse companies, we strive to build a supplier base that contributes to our competitive advantage while helping diverse businesses opportunities to compete on a level playing field.

Community and Wellbeing

We have made it our policy to identify and partner with causes and philanthropic initiatives all over the world. XBP Europe supports its employees as they volunteer time to support initiatives in the communities where they live and work. As an example, we have an active policy to support the armed forces in the UK, where there are also three champions in the organisation charged with looking after the mental health of our team.

Environment

XBP Europe continually strives to develop environmentally responsible and safe methods for our business, and encourage our clients, vendors, and peers to operate in a more sustainable manner. We collaborate with other companies, industry organisations, and postal services to promote best practices. In the UK, we work with the company Engie to manage energy and water supplies with a goal to decrease consumption. We have asked Engie to transition to a monitoring role for carbon footprint reporting. The Operations team in our French offices has- found a sustainable AC solution, which only requires water, air and very little electricity. This installation did not require any wiring nor drilling as it only uses natural elements available. In the UK an Esos Audit and Compliance had a positive impact:

90% of the computing activities were transferred off the servers and into the cloud.
Timers were reset to reduce Bank Holiday electricity consumption
Installed gas smart metres, occupancy sensors for the air conditioning and lights, LED lights
Transparent PVC curtains were hung inside the roller shutter doors.
90% of the computing activities were transferred off servers and into the cloud.

In the UK in 2021, we recycled 7.8 tonnes of electronic waste (TV monitors, mixed batteries and both Hazardous and Non Hazardous Category 3). We also encourage staff to use alternative methods of transport, and where a car needs to be used to demonstrate a reduction in Co2 and select a hybrid or electric car as per government requirements.

Health and Safety

We are committed to providing our employees and clients with the necessary tools, processes, and procedures to properly implement an effective Environmental, Health and Safety (EHS)/ Sustainability Management System.

Ethical treatment

We believe in the fair and ethical treatment of all of our clients, aiming to provide excellent customer service. Clear communication regarding quality management systems processes and their effectiveness is part of what we do. We believe we have a responsibility to handle our clients’ problems as our own and deliver on our promises.